Troubleshooting DigiVaxDoc

Common troubleshooting issues:

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On iPhones: I can’t find a way to save the DigiVaxDoc to my home-screen
You may have a hard time saving your DigiVaxDoc to your home-screen if you have opened the doc in a browser other than Safari. For example, Chrome does not let you save a web document, such as DigiVaxDoc, to your home-screen. So, please open your DigiVaxDoc in Safari. You can do so by copying the URL of your DigiVaxDoc and pasting it into a new Safari browser window.

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On Androids: I can’t add the DigiVaxDoc to my home-screen
Androids must ensure their device allows for apps to be added to the home-screen. You can do this by going to the Settings, xyz 

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The DigiVaxDoc says “this document has expired” on my web browser
This means that the document was wiped from our system as a safety precaution, meaning it can no longer be accessed unless previously saved to your smartphone. If you are seeing this message, this means you’ll need to re-create your DigiVaxDoc. Reach out to us at support@aerogami.co to get started again.

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Any other problems?
Reach out to us at support@aerogami.co and we’ll assist you ASAP.